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Privacy Policy

We collect, store and process the personal information you provide when opening an account, making deposits through bKash, Nagad or Rocket, and placing bets. This policy explains what data we hold, how we use it, and the rights you have over your information.

Account data protectionPayment privacyData access rightsWithdrawal verificationContact support anytime
tk333 Privacy Policy
DATA SECURITY

How We Protect Your Information

Your account is secured with encrypted login, two-factor authentication via SMS when you request withdrawals, and activity monitoring that flags unusual login patterns. Payment data sent through bKash, Nagad and Rocket is encrypted and never stored in plain text. We log access to your account records and restrict data handling to authorised personnel only. Below are the key areas where we apply security measures to protect your privacy.

Encrypted Transfers All data transmitted between your device and our servers is encrypted using SSL. When you enter your bKash, Nagad or Rocket details, the connection is secured so payment information cannot be intercepted during transfer.
Cookie Use We use cookies to keep you logged in, remember your language preference, and track session activity for security. You can delete cookies from your browser settings, but doing so will log you out and reset preferences.
Withdrawal Verification When you request a payout to bKash, Nagad or Rocket, we send an SMS code to your registered phone number. This step confirms your identity before releasing funds and prevents unauthorised withdrawals from your account.
Data Retention We keep your transaction history and account records for the period required by regulatory obligations, then delete personal identifiers. Anonymised data is retained for operational analysis but cannot be traced back to you individually.
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to review the personal information we hold, request corrections, or ask us to delete your data, reach out through any of the channels below. We respond to privacy requests within a reasonable timeframe and guide you through the verification steps needed to protect your account. For general account questions or payment queries, our support team is available to help.

Live Chat Open the chat widget in the bottom corner of any page to speak with a support agent. Privacy and data requests are handled through the same channel with identity verification before we proceed.
Email Support Send your privacy request or data access question to our support email. Include your registered phone number or account username so we can verify your identity and respond with the information you need.
Account Settings Log in and go to Account Settings to view the personal details we have on file. You can update your email address, change your password, and review recent login activity from this section.

Privacy Policy FAQ

We collect your phone number, email address, date of birth and payment details for bKash, Nagad or Rocket. This information verifies your identity, processes deposits and withdrawals, and keeps your account secure.

Yes. Contact our support team via live chat or email with your registered phone number. We will verify your identity and provide a summary of the personal information, transaction history and account activity we have on file.

We record the transaction reference, amount and timestamp when you deposit or withdraw. This data reconciles your account balance, processes payout requests, and keeps a record for regulatory compliance where applicable.

We share data only with payment processors to complete bKash, Nagad and Rocket transactions, with game providers to run live tables and slots, and with verification services during withdrawal checks. We do not sell your information.

Contact support with a data deletion request. We will close your account and remove personal identifiers after retaining transaction records for the period required by law. Anonymised statistics may be kept for operational purposes.

If you close your account, we keep transaction records for the legally required retention period, then delete personal details. Anonymised data used for platform analytics remains, but it cannot be linked back to your identity.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.